StikBot App FAQ

My app keeps crashing, what do I do?

  • Make sure your app is updated to its latest version. Your phone’s operating system should be Android 4.1 and up or iOS 8.0 and later.
  • If updating does not work, delete and redownload the app.
  • If none of the above is working, please see the following list of phones below to see if your phone is compatible with the app.

My camera doesn’t appear to be working. How can I fix it?

  • Go to your phone settings and make sure the app has access to your camera.

My microphone isn’t working. What could be wrong?

  • Check your phone’s volume to be sure it is not muted or too low to hear.
  • Go to your phone settings and allow the app access to your microphone.

How do I access the green screen ?

  • Press the camera button / video button .
  • Press the green screen button found on the left side of the screen (green box with corner borders).
  • Turn on the green screen feature by clicking the switch button (at the top right hand corner of the pop-up window).
  • The backdrop button is for you to choose between a green screen and a blue screen. Reminder: Green Stikbots can’t appear on green screen while blue Stikbots can’t appear on blue screen. Choose using a green screen or a blue screen accordingly.
  • You can select a background image from the app’s library or from the stored images on your phone.
  • Be sure to adjust the sensitivity level to match the lighting you are currently using. It will affect the green screen effect.

How do I make my Stikbots talk or add sound effects?

  • Go to your gallery (from the home screen or from the camera screen).
  • Select the video you would like to add voices or sound effects to.
  • Press the “add sound” button
  • From there you can record your own voice or select one of the many sound effects you can add to your animation.
  • In order to place your sound where you want it on the video, select the preferred frame by sliding the video left or right.

How do I delete a video or photo?

  • Go to your gallery (from the home screen or from the camera screen).
  • Tap and hold your finger down on the video you would like to delete. “Delete”, “Add to Favorites”, and “Edit Title” buttons will appear.
  • Press delete

If my app problems continue to persist, who do I contact?

  • If you would like additional help, please contact: infoz@zing.toys

**Special Note: The App may not work properly on the following list of devices:

Galaxy Tab3 Lite (goyawifi) Galaxy Tab3 Lite (goya3g)
Galaxy Tab3 7.0 Galaxy Tab3 Lite 7.0 (goyavewifi)
Galaxy Tab4 7.0 Galaxy Tab4 7.0 (degaswifiue)
Galaxy Tab A 8.0 (gt58wifi) Galaxy Tab A 8.0 (gt58wifi)
Galaxy Core Prime Galaxy J3
Galaxy J1 LG M1
Xperia L RCT6873W42